Read this before buying any camera on the internet!
Almost all of the "amazing deals" found on the internet are gray market
products. These are products that are made by a popular, reputable manufacturer,
and intended for and shipped to a foreign market. They are purchased by a dealer
that accepts gray market products, and then resold in the US, usually at a
discount. While it may seem like a bargain to buy the "same" name brand at a
lower cost, the risks and headaches that come with it usually far outweigh the
few dollars saved, and you could end up with a camera you can't even
use.
Warranty? What warranty?
Aside from manuals and menus that may not be in a language you even
recognize, and cords that won't plug in to American systems without some
adapter, these purchases maintain one overriding risk. They do not come with
a US warranty from the manufacturer. This means that if anything goes wrong
with that camera, you may be completely out of luck. In fact, some
manufacturers will not service gray market cameras in the US at all, even if you
are willing to pay for it yourself. So if you want to get that camera fixed, it
may require shipping it to a foreign country and hoping for the best.
How can I spot Gray Market "deals"?
- Authorized Dealer- If the site is not an authorized dealer for that
brand, you don't know what you are getting. Authorized dealers usually stay away
from gray market products, as this tends to hurt the manufacturer, jeopardize
the camera retailer's dealership, and most importantly, hurts the consumer.
-
US Manufacturer's Warranty- If the product
advertised does not come with its manufacturer's US warranty (make sure it
actually says it's both a US warranty and a manufacturer's warranty), chances
are you are getting gray market.
- Fine print- Many websites will attempt to cover themselves by burying
details about the nature of their products in the fine print descriptions. Any
site that mentions "May be missing original packaging, cables, manuals etc."
should be avoided, unless you want to risk buying an incomplete camera.
- Ask- Not many people bother to ask about gray market products. If you
see a deal that seems "too good to be true" take the time to call them and ask.
Most sites will be up front about it, if asked directly, and it's better to be
safe than sorry.
Our Gray Market Policy
ePhotoCraft does not sell any gray market cameras, ever. The inevitable
problems associated with gray market cameras are far too numerous to risk by
offering these products. We stand behind all our sales. From our return policy to the fact that 100% of our
new cameras come with a US manufacturer's warranty, with us you
always know exactly what you are getting.